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Terms & Conditions

shipping policy

in-stock items will be shipped via u.s. postal service (usps) within 2 business days of the order date. for pieces that are not in-stock please allow 2-3 weeks for delivery (this lead time also applies to custom orders) as all our pieces are handmade and made to order in new york city.

we will send you an e-mail when you should expect to receive your piece.

please e-mail [email protected] for any additional questions.


returns

 

we currently do not accept returns but do accept exchanges for purchases returned within 14 days of receipt. items need to be unworn and in its original condition and shipped to the address below. all packages must be carefully packaged protecting the piece and we highly recommend insuring the piece for its retail value. we are not responsible for pieces damaged or lost in transit.

please e-mail us at [email protected] to receive our return form to ship with your exchange.

 

all custom work orders are considered final sales


repairs

we will gladly perform repairs on all nishi jewelry purchases. please e-mail us at [email protected] to receive the repair form that needs to accompany your return. there is a possibility of an added cost for the repair of your piece; however, we will always contact you first with an estimate.


privacy policy

we respect the privacy of our customers and do not share any information with third parties. we use secure socket layer (SSL) technology for secure internet protocol (IP) transactions. we follow a strict security policy and all payment details are protected to ensure the safety of your transactions and private information.